Returns and Exchanges

At Jadore West, we want you to love your new piece as much as we loved creating it. If something isn't quite right, please review our return policy below.

Returns

We accept return requests within 7 days of delivery for eligible items. To qualify for a return, items must be unused, unworn, undamaged, and returned in their original condition and packaging.

To initiate a return, please contact us at xojadorewest@gmail.com with your order number and reason for the return. Returns must be approved before being sent back.

Exchanges

Need a different item? Please contact us to discuss available options. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll work with you to find an appropriate resolution.

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return, including earrings, personalized items, custom-made pieces, and items marked final sale. Any exclusions will be clearly communicated where applicable.

Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.